Testimonials

MACH4 is proud of its working relationships and attributes this to regular communication. Each system is bespoke to the needs of an individual pharmacy and therefore each customer is treated as an individual.

With User Group meetings, Internet Forums and a 24 hour helpline, our lines of communication are constantly open. The testimonials given are direct from our satisfied customers, so don’t just take our word for it, read theirs!

“we have completely changed the way we have worked – within weeks of installing the robot we were able to get at least 10% more staff time on wards.” 
Gill Honeywell – St Marys Hospital, Isle of Wight

“The MACH4 system came out best both in terms of value for money and suitability of design”
Joanne Middleton, Southend University Hospital

“The MACH4 system is well built, reliable and has very little downtime. It has undoubtedly improved the service we can offer by making it quicker and more efficient”
Nicola Holt, Royal Brompton Hospital

“…we have experienced no problems with overnight loading and find it to be very efficient.  In fact, due to the increased efficiency of loading in generally coupled with timely management of orders we have found we do not have to leave stock to load overnight as often as anticipated.” 
Jan Groves of St James’s Hospital, Leeds

“The biggest benefit to automation has been the impact it has had on our working environment and dispensing processes. Automation has improved our efficiency, accuracy and safety. With most of our stock now being stored and picked by the robot, the dispensary imparts a feeling of calm and efficiency. Smooth workflow systems have resulted in an improvement in turnaround times and a reduction in picking errors.”  
 Jan Groves, St James Hospital – Gledhow Wing

Donald Moodie, Pharmacy Systems Informations Manager at Homerton Hospital has stated that before the robot went live, the Trust held 4 weeks stock.  With the robot, the Trust now works to a 2 week stock holding from wholesalers and a 6 week stock holding from manufacturers.  This has significantly reduced cost by approximately 25% comparing the value of stock from April/May last year to April/May this year.